Shipping policy

Order processing times:

Please allow 5 to 8 business days (excluding weekends and holidays) for your order to be processed for shipping.  Please be aware that we may experience a high volume of orders or postal service problems that are outside of our control.  We will make every effort to fulfill orders as quickly as possible.  Personalized (custom) orders take 2-3 weeks to create and deliver because they are made-to-order.

At this time, we do not ship Internationally

Shipping cost: 

$10 flat rate applies to orders over $50. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 5 days of receiving your shipping confirmation email, please contact us at mpg@pieces4u.com with your name and order number, and we will look into it for you.

Refunds, returns and exchanges

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at mpg@pieces4u.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at mpg@pieces4u.com.